Support that stays with you
after go-live.
Practical support for existing Exactlly customers — from day-to-day software issues and troubleshooting to remote and on-site assistance when required.
Already an Exactlly customer? Use exactllyDesk to register and track your support issue.
A structured way to raise and track support issues.
exactllyDesk is Exactlly’s dedicated ticket-based support system for existing customers. Raising your issue there keeps everything in one place — the description, the details you share, and the progress of the ticket through to resolution.
Open exactllyDesk →- Register a support issue
- Describe the problem in detail
- Attach screenshots where relevant
- Maintain a traceable support ticket
- Follow the issue through resolution
Support for the way your teams work.
Assistance for existing customers using exactllyERP, exactllyHRMS, exactllyCRM and exactllyBI.
Where required, our support team can connect remotely to help investigate and resolve software issues.
On-site support is available to existing customers under AMC where the nature of the requirement calls for physical assistance. Actual travelling and lodging expenses are chargeable.
Support continues beyond implementation as users, processes and operational requirements evolve.
Getting help should be straightforward.
The right information helps us support you better.
When raising a ticket, wherever possible include the following details. They help our team understand the issue without a round of clarification first.
- Company name
- Exactlly product and module
- Brief description of the issue
- What you were trying to do
- Any error message displayed
- Screenshots where relevant
- Contact person and phone number
Need to speak with our support team?
Remote login assistance is provided whenever required for issue investigation and resolution.
Available to existing customers under AMC, with actual travelling and lodging expenses chargeable.
Already using Exactlly?
Raise and track your support request through exactllyDesk.
Looking for an Exactlly product?
Explore how Exactlly can support your business operations.